Return Policy

Here at Mattoria we believe that life is too short to wear boring jewelry and we are almost positive that you will be happy with your purchase. If in the unlikely event that you are not happy, we accept returns on all unworn items within 30 days of delivery.

Items Not Eligible for Return

Sale items, mystery boxes or mystery items, custom items, personalized and engraved items are not eligible for returns or exchanges

Sale Items

Who doesn't love a good sale?! We always try to offer the best discounted price on our sale items and because of this, all sale items are final sale. Please make sure to read all product details on sale items before purchasing.

Need to Process Your Return?

Mattoria Jewelry accepts returns on unused items within 30 days of when it ships. You can return your items for a full refund or exchange.

International orders are not supported by our return system and are allowed at the customers expense.

We've partnered with Happy Returns, allowing you to return in-person at one of 2,600 locations across the country.

To start your returns process please click the button below:

  1. Enter your order number and billing zip code.
  2. You will be presented with your order history. Just select the product you wish to return.
  3. Select a reason for the return and we will give you options for a direct exchange or full refund.
  4. Repeat steps 2 and 3 for each item you wish to return.
  5. Review and verify your selections and submit your return.
  6. After digitally submitting your return, you will be presented with 2 options on how to return your item(s).
    1. Return your item(s) in-person at a Happy Returns Location. Bring the item(s) you wish to return. That's it! No box or receipt required. You will receive an immediate refund. Does it get any easier than that?!Find a Happy Returns Location near you.
    2. Return your item(s) by MailPrint out the return shipping label and affix it to the original packaging and make sure that the products are in the same condition as when you received them.Once your return is received and scanned via mail, a credit will be made in the original form of payment within 7 days. Unfortunately, we cannot refund the original shipping charges. You will receive a confirmation e-mail once the return has been processed.

 

RETURNS FAQ's:

PRICE ADJUSTMENTS

Mattoria is happy to honor a price adjustment on items that are full price and currently in-stock within 72 hours of the retail purchase. Price adjustments are not honored during holiday promotions such as Black Friday or Cyber Monday. We do not honor price adjustments on final sale items or items that were purchased with another promotional discount. To obtain a price adjustment, please send an email to

house@mattoria.xyz within 3 days of your order date. If your order is eligible we will refund the difference to the payment form used during this purchase.

GIFT WITH PURCHASE:

If you are returning an order that includes a free gift with purchase, we require that the free gift is returned as well. If the free gift is not returned with the order then we will adjust the return amount in retail dollars of the gift.